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In the era of the service economy, the personalized needs of customers are increasing rapidly. It often occurs that front-line employees bend organizational rules to help customers. The study sought to explore the influence mechanism of servant leadership on specific dimensions of customer-oriented deviance from the manager’s perspective, examine the mediating role of psychological security, and the moderating role of error management climate in the process.

We conducted an online survey study in China from April 10 to 29, 2023. We use online survey questionnaire technique and random sampling method for data collection. The authors collected 385 questionnaires from China and tested the model by SPSS 26.0 and AMOS 24.0.

The results show that servant leadership significantly promotes employees' deviant customer-oriented behaviors, psychological security plays a mediating role between servant leadership and deviant customer-oriented behaviors, and error management climate has a positive moderating effect between servant leadership and deviant customer-oriented behaviors.

This study explores the influence mechanism of servant leadership on deviant customer-oriented behaviors. The results of this study not only enrich the theoretical research on the formation mechanism of deviant customer-oriented behaviors but also provide a reference for leaders to correctly view and effectively manage employees' deviant customer-oriented behaviors.

People usually try to avoid uncertainty. Recently, however, uncertainty has become an emerging marketing tool in the hedonic product industry. In the case of blind box consumption, for example, the consumers become addicted to the uncertainty created by businesses, leading to repeat purchases and even indulgences. Previous research has, yet, to focus on the impact of uncertainty on indulgence and the role of emotions.

This paper constructs and validates a chain mediation model of uncertainty triggering indulgent consumption based on the information gap theory, positive emotion theory and uncertainty resolution theory and examines the difference between resolved and unresolved uncertainty. This study also explores differences in the impact of whether uncertainty is resolved on emotions. The uncertainty-resolved group elicited a more positive emotional response than the uncertainty-unresolved group, leading to a more indulgent consumption.

The results of three studies show that uncertainty influences indulgent consumption through curiosity and positive emotion, and that curiosity and positive emotion play separate and chain mediating roles between uncertainty and indulgent consumption, respectively. We validate our central hypothesis with questionnaires among blind box consumer groups, examining the moderating role of perceived luck and risk preferences.

The findings shed new light on firms' use of uncertainty to promote consumer purchases.

This paper aims to study the effects of MnO₂ on the ZnO–Bi₂O₃-based varistor prepared via flash sintering (FS)

MnO₂-doped ZnO–Bi₂O₃-based varistors were successfully prepared by the FS with a step-wise increase of the .current in 60 s at the furnace temperature <750°C under the direct current electric field of 300 V cm⁻¹. The FS process, microstructure and the electrical performance of ZnO–Bi₂O₃-based varistors were systematically investigated.

The doping of MnO₂ significantly decreased the onset temperature of FS and improved the electrical performance of FS ZnO varistor ceramic. The sample with 0.5 mol% MnO₂ doping shows the highest improvement, with the nonlinear coefficient of 18, the leakage current of 16.82 µA, the threshold voltage of 459 V/mm and the dielectric constant of 1,221 at 1 kHz.

FS is a wonderful technology to enhance ZnO varistors for its low energy consumption, and a short sintering time can reduce grain growth and inhabit Bi₂O₃ volatilize, yet few research studies work on that. In this research, the authors analyzed the FS process and improved the electrical characteristics through MnO₂ doping.

WO₃ particles were prepared by the sol-gel method. Tetraethyl silicate (TEOS) was used to obtain a SiO₂-coated WO₃ nanoparticle. Quantum chemical parameters of oleic acid, triethanolamine, glycerol and methyl pentane as dispersants were theoretically calculated. Tribological properties of SiO₂/WO₃ nanocomposite lubricant were carried out on an MRS-10A four-ball friction and wear tester.

The purpose of this study is to investigate the preparation and tribological properties of SiO₂/WO₃ nanocomposite lubricant.

The obtained SiO₂-coated WO₃ nanoparticle (nano-SiO₂/WO₃) with a particle size of about 70 nm. The calculated adsorption energy of triethanolamine on the surface of the steel ball is 554.6 eV, and triethanolamine is selected as the dispersant. The dispersion effect of SiO₂/WO₃ nanocomposite lubricant is good, which shows that triethanolamine oleate plays a good dispersion role in the preparation of lubricant, which is consistent with the calculation results of the adsorption capacity of dispersant. As a good auxiliary lubricant, SiO₂ can improve the tribological properties and wear resistance of WO₃.

Nanocomposite lubricants have been the focus of research in recent years, which could greatly reduce energy consumption. And the SiO₂/WO₃ exhibited excellent lubrication performance as a lubricant additive. The lubrication mechanism of SiO₂/WO₃ nanocomposite lubricant is the synergistic lubrication mechanism of friction film lubrication and antifriction bearing. This study could provide a certain reference for the practical application of nanocomposite lubricants.

The purpose of this paper is to analyze the reasons that plagiarism in online literature is so hard to control in China, and it will conclude with a clear solution for the future.

This paper begins its research with the statistics and analysis of plagiarism data and a review of expert interviews regarding online literature publishing. All of these data materials were collected from anti-plagiarism platforms, online literature websites, news report websites and judiciary office websites.

The paper provides empirical insights into why the plagiarism is so rampant in the publishing of online literature in China. It suggests that the current task of controlling network literature plagiarism is arguably created by the literary production platform, which leads to the problem of the validity of the “self-monitoring model.” In fact, controlling plagiarism must be emphasized by means of external monitoring, because strict supervision and various external punitive measurements for committing plagiarism can force literature-generating platforms to strengthen their own internal monitoring.

Online plagiarism occurs almost constantly, but it rarely results in court cases over copyright because of the lack of a robust copyright ecology in China. This paper considers large amounts of data and cases from self-publishing media platforms.

The paper includes implications for the development of plagiarism management in online literature publishing from the publishing Association, media and government.

This paper suggests to online literature users that plagiarism will be controlled when certain active measures against it are taken. The authors hope that this view will promote the development of original online literature.

This paper points out that China must strengthen supervision that comes from outside the online literature generate platforms to control the current rampant plagiarism that occurs on these platforms.

Academic conferences play a crucial role in fostering scholarly exchanges and discussions among core members, thereby shaping the core performance of these events. Understanding the contributions of scholars in academic conferences is essential for advancing the goals and development of such events. This paper aims to discuss the aforementioned idea.

This paper proposes a comprehensive measurement method for measuring scholars' academic activeness in academic conferences. Based on the essence of academic activeness, a measurement model is constructed, comprising the breadth of academic activeness using the RFM model and the depth of academic activeness using the ATM model. Additionally, effective categories of scholars are derived from the model, facilitating the identification of valuable scholars in academic conferences.

Empirical evidence from ASIS&T conference records over the past 20 years demonstrates that the proposed measurement indicators have better coverage compared to traditional evaluation indicators, thus complementing existing scholar evaluation indictators. Furthermore, the academic activeness measurement model presented in this paper exhibits good efficacy in identifying important value and active scholars.

This paper pays attention to the activeness of scholars in academic conferences. It broadens the evaluation of academic conferences and scholars and supplements the evaluation indicators of academic influence.

The paper aims to investigate effectiveness of the strengthening method, the construction process monitoring, fielding-load tests before and after strengthening, and health monitoring after reinforcement were carried out. The results of concrete strain and deflection show that the flexural strength and stiffness of the strengthened beam are improved.

This paper describes prestressed steel strand as a way to strengthen a 25-year-old continuous rigid frame bridge. High strength, low relaxation steel strand with high tensile strain and good corrosion resistance were used in this reinforcement. The construction process for strengthening with prestressed steel strand and steel plate was described. Ultimate bearing capacity of the bridge after strengthening was discussed based on finite element model.

The cumulative upward deflection of the second span the third span was 39.7 mm, which is basically consistent with the theoretical value, and the measured value is smaller than the theoretical value. The deflection value of the second span during data acquisition was −20 mm–10 mm, which does not exceed the maximum deflection value of live load, and the deflection of the bridge is in a safe state during normal use. Thus, this strengthened way with prestressed steel wire rope is feasible and effective.

This paper describes prestressed steel strand as a way to strengthen a 25-year-old continuous rigid frame bridge. To investigate effectiveness of the strengthening method, the construction process monitoring, fielding-load tests before and after strengthening and health monitoring after reinforcement were carried out.